Online Shopping Policy

Delivery


  • Delivery Service
  • Delivery Charge
  • Delivery Period
  • Delivery Receipt
  • Payment Methods

Delivery Service


We are ready to serve you joyfulness to fulfill requirements of KOAN Store across the country where customers can shop anywhere anytime with safe delivery services that assure that customers will receive the product certainly.

Delivery Charge


Delivery charge is subjected to total amount of the order as follows:

Delivery Conditions Delivery Charge
Total of purchase after discount less than 1,000 Baht 50 Baht
Total of purchase after discount 1,000 Baht up Free
Remarks: **
  • Order will be automatically cancelled if the customer who selects the payment term as cash on delivery does not confirm the order within 5 days.
  • We will contact you prior to the delivery.
  • KOAN Store will deliver to addresses in Thailand only
  • Delivery will be only on Monday – Friday (exclude Saturday – Sunday and Public Holidays).

Delivery Period


Upon receipt of an order confirmation or payment, we will deliver product to the address provided by the customer and delivery period depends on delivery area.

Delivery Area Period
Bangkok and Other Provinces 3-5 working days starting from the day when payment is settled fully or from order confirmation date (in case of cash on delivery), as any one of the cases.
Special Area (Yala/Pattani/Narathiwas) Delivery period may depend on the situation. The company will deliver products as deemed appropriate. Anyhow, in case of delay in delivery, the company will inform the customer accordingly.
Remarks: **
  • In case of Force Majeure such as natural disasters, an impact from political situation, etc, the delivery may be delayed and we will contact customer to inform about the situation. However, we will try our best to deliver products to you as soon as possible.
  • Some of the products may be subjected to delivery condition set forth by the manufacturer, which may cause delay in delivery.
  • Customers of KOAN Store can trace delivery status by checking the purchase order.

Delivery Receipt


  • For safety delivery, we will contact and delivery product to customer whose name is indicated on purchase order only.
  • Customer is recommended to check the packaging as well as the packing tape to be in complete condition without any tears or any tamper evident packing.
  • Packaging and packing tape must be with the company’s logo.
  • If there is any problem or doubt about delivery receipt, please contact customer service at +66 2 665 2950 – 3 on working days, Monday – Friday at 9.00 hrs – 18.00 hrs or cs@koan.co.th

Payment Methods


We make sure that the convenience of KOAN Store’s customer is priority. Customers can make a payment safely and securely via various payment methods

Payment Methods Description
Credit Card
  • Visa
  • Mastercard
  • JCB
  • Union Pay
Online Banking Payment Kasikorn Bank PCL, Krung Thai Bank PCL, Krung Sri Ayutthaya PCL, Bangkok Bank PCL, and Siam Commercial Bank PCL.
Counter

Print the payment form as appeared on the summary of purchase order or customer’s email and make the payment at the Banks counters or any Counter Services across the country.

Remark: Payment Form will be expires within 24 hours after ordering and the order will be automatically canceled if no payment is done in time.

*There may be an extra cost charged by the bank or other service providers on top of the price of the product

ATM Payment can be done via ATM by using the payment form appeared on the on the summary of purchase order or customer’s email and the customer can pay at the Bank’s ATM.
Cash On Delivery Cash on delivery is applied to the order amounted of not more than 50,000 Baht only. Customer can make the payment to the delivery officer upon the receipt of product.
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